Refund policy

Last updated 28 October 2026

The app is free, so the one thing to refund is Pro, the sync subscription, which Creem sells as the merchant of record.

14 days, no questions asked

Ask within 14 days of any payment, the first one or a renewal, and we refund that payment in full. You need not give a reason, and it does not matter how much you have used sync.

How to ask

Write to support@xtermium.com from the email address you paid with, or include the order number from your Creem receipt. We answer within 3 business days. Creem returns the money to the card or wallet you paid with; how soon it shows depends on your bank. Please write to us before you dispute a payment with your bank: it is quicker for you.

Cancelling

You can cancel at any time in Creem’s customer portal. You are not charged again, and Pro stays on until the end of the month or year you paid for. Past the 14 days, we do not refund the rest of a period that has already started.

Your right of withdrawal

In the European Union, consumers have 14 days to withdraw from a purchase made online. The 14-day refund above honours that right in full, whether or not you have synced in that time.

If we stop the service

If we ever stop the sync service, we refund the unused part of any month or year you paid for, as the terms say.